Returns & Refund Policy

We are proud of our ASCEND sports nutrition products and ensure they are of the highest quality and in the best condition possible at the time we dispatch them to you. To demonstrate this we are prepared to offer a 100% quality guarantee. If, for some reason, you are not satisfied with the quality of our products on the first time you purchase them, immediately cease use of the goods and contact the ASCEND team.

We agree to refund the full amount of your purchase, except where:

  1. You have simply changed your mind or no longer want the goods;
  2. You found the same (ASCEND product) item at a similar price elsewhere;
  3. You have chosen the wrong flavour or pack size;
  4. You were responsible for causing the fault; 
  5. You have not consumed the product before the expiry date.

To return the goods and arrange a refund, please contact the ASCEND team at either info@ascendsport.com.au or on +61 (0) 3 9919 0800. Please provide us with your order details so we can verify your purchase.

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